FAQ

What is LumiNight ™ ?

LumiNight ™ is a one-of-a-kind largescale lantern show suitable for the whole family! Crafted by Chinese artisans, hundreds of lanterns are brilliantly lit for you to explore at your own pace. We recommending purchasing our AR guide on your phone to learn even more about the animals and worlds of LumiNight ™!

What are the hours for the event?

Wed, Thurs, Sunday: 5 – 10 pm. Fri, Sat, and Holidays: 5 – 11 pm. Once you enter the festival, you may stay until closing, but once you leave there is no re-entry.

How do I purchase tickets?

You can buy online OR at the box office! If you pre-purchase your ticket and your plans change, simply bring your ticket to another night of the show run and you will still be able to enter.   If you purchase tickets in advance, our educational interactive APP is free in advance with the purchase of online admission tickets online ($4 value). Plus, skip the ticket line with your online tickets.

Can I buy tickets on site?

Yes! Walk Ups are always welcome. We accept cash and all major credit cards. You can buy online OR at the box office! If you pre purchase your ticket and your plans change, simply bring your ticket to another night of the show run and you will still be able to enter.

Can I get a refund?

We are not offering refunds, but we can offer exchanges if there is availability. Please contact ETIX at 1 800 514 3849 for more information.

Will the AR App work on both Android and Apple phones?

Yes, it will work on both!

Where do I park and what is the cost?

Please follow signs to parking at 2100 Valley Avenue, Gate 12, Pleasanton CA 94566. Parking is $10 per car. We also encourage using rideshare services like Lyft or Uber.

Can I smoke at the park?

Smoking or vaping is prohibited at the venue.

What items are not allowed at the festival?

The following items are prohibited:

-Aerosol cans (with the exception of bug spray and hygiene products)

-Lawn chairs and folding chairs

-Glass bottles

-Spiked clothing or jewelry

-Bags or Backpacks large than 16” x 16” x 8”
-Fireworks and explosives

-Firearms and ammunition

-Chemical weapons, including mace and pepper spray

-Cannabis products or any illegal substances
-Drones

All management decisions as to violations are final. Guests removed from the premises will not be granted refunds.

Is there an ATM at the Festival?

There are several ATMs on site.

Is this an indoor or outdoor event?

This is an outdoor event, open rain or shine unless for extreme weather conditions. For your safety, attractions may close or entry may be restricted during a thunderstorm and will resume as conditions improve. The lanterns are weather resistant. Please check current weather conditions prior to your visit and dress appropriately. Comfortable footwear is recommended.

Is the Lantern Light Festival for children?

LumiNight is for everyone, but children will love seeing these beautiful lanterns and learning about animals from all over the world above land and below water!

Do I need to print my digital tickets?

You can either print your tickets at home or show them to us on your phone!

What does my ticket include?

Admission includes viewing all of the amazing lantern displays and the Forest of One Million Lights. Tickets do not include merchandise, food, beverages, or the added attractions.  Online tickets bought in advance include our interactive APP, which is $4 with tickets purchased at the door.

I purchased a ticket but did not receive confirmation. What do I do?

An email confirming your purchase should arrive within 30 minutes of payment. Check your junk folder for an email from Etix. If not, please contact
ETIX at 1 (800) 514 3849 for help or visit: https://www.etix.com/ticket/online/help.jsp for more information.

Do you offer group discounts?

Yes! Groups of 20 or more can get in for $20 per person (plus fees). We recommend purchasing in advance, but you can buy on site if your entire group is present for entry.

Is the festival accessible to people with disabilities?

Visitors with wheelchairs and scooters are always welcome. Part of the festival takes place on pavement. There may be some areas on grass like the Forrest of a Million lights that will be more difficult to traverse depending on weather.

Do you allow animals?

Only registered service animals are permitted. This does not include emotional support pets.

My ticket has a time on it. Is that when I need to enter?

That’s just the time the festival opens that day. You are permitted to enter any time that we are open.

Can I touch the lanterns?

Buddy, they won’t even let ME touch the lanterns so, no.

LumiNight ™ PRIVACY POLICY

Luminight has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: luminightlanterns.com. If at any time you find this privacy policy unacceptable, you must immediately leave this website.

We respect your privacy. Any information we collect from you, including your email address, will simply be used to send you the information you have requested. We will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our email list.

Information Gathering

We use your IP address to help diagnose problems with our server and to administer our website by (1) identifying which parts of our site are most heavily used (2) to tailor site content to user needs and (3) to generate aggregate statistical reports. We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.

You need not provide Luminight with personally identifying information (e.g., name, telephone number, email address, city and/or state of residence) as a condition of using our site. However, your failure to provide certain personally identifying information when asked will prevent certain features of the website from functioning or will prevent Luminight from effectively responding to certain of your requests. The website will collect only that personally identifying information that you affirmatively provide in response to a direct request.

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our website. Google Analytics collects only the IP address assigned to your browser on the date of your visit, instead of your name or other identifying information. We do not combine the information collected through the use of Google Analytics with any personally identifiable information. Although Google Analytics plants a “cookie” on your web browser to identify you as a unique user the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing your return visits to this site by disabling cookies on your browser. Please refer to your browser settings for additional information on disabling cookies or visit Google Analytics’ currently available opt-outs for the web.

Third Party Sites

Links within our site may connect to external sites outside of our domain as a convenience to you. If you use these links, you will leave Luminightlanterns.com site. We are not responsible for the privacy practices or the content of such websites, and do not make any representations about them. Before visiting or providing personally identifying information to any third-party website, you should review its privacy policy and practices, and should take those steps necessary to, in your discretion, protect your privacy.

© 2019 LumiNight™ All Rights Reserved

Contact

Feel free to reach out to us with any questions

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Our interactive APP is free with the purchase of online tickets

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Presented by Special Entertainment Events, Inc., Los Angeles, California

© 2019 LumiNight™ | All Rights Reserved