FAQ

What is LumiNight ™ ?

LumiNight ™ is a one-of-a-kind largescale lantern show suitable for the whole family! Crafted by Chinese artisans, hundreds of lanterns are brilliantly lit for you to explore at your own pace. We recommend downloading our FREE AR guide on your phone to learn even more about the animals and worlds of LumiNight ™!

What are the hours for the event?

Open from January 28 – June 6, 2021

Hours will be:
*Sunday – Thursday 5:00 pm – 11 pm
*Friday & Saturday 5:00 pm – 12:30 am

Once you enter the festival, if you leave there is no re-entry.

How do I purchase tickets?

Due to COVID-19, we will be operating with limited capacity and timed ticket slots to ensure the safety of our guests. Tickets may be purchased online or at The STRAT Box Office. Click here to purchase your tickets.

Our fun and educational AR App is included in your ticket purchase.

Can I buy tickets on site?

We encourage reserving your tickets in advance due to our limited capacity, but if you walk up and spaces are available, you can purchase at the gate. We accept cash and all major credit cards.

Can I get a refund if I get sick?

If you pre-buy a ticket and start to experience COVID symptoms, we will help you reschedule your tickets, and in some cases, we will offer a refund.

Refunds and exchanges at the box office or by phone at 702 383-5210.

Will the AR App work on both Android and Apple phones?

Yes, it will work on both!

Where do I park and what is the cost?

FREE Valet or Self-Parking will be available at The Strat parking garage at 2000 Las Vegas Blvd S, Las Vegas NV 89104. We also encourage using rideshare services like Lyft or Uber.

Can I smoke at the park?

Smoking or vaping is prohibited at the venue.

What items are not allowed at the festival?

The following items are prohibited:
– Aerosol cans (with the exception of bug spray and hygiene products)
– Lawn chairs and folding chairs
– Glass bottles
– Spiked clothing or jewelry
– Bags or Backpacks large than 16” x 16” x 8”
– Fireworks and explosives
– Firearms and ammunition
– Chemical weapons, including mace and pepper spray
– Cannabis products or any illegal substances
– Drones

All management decisions as to violations are final. Guests removed from the premises will not be granted refunds.

Is the festival accessible to people with disabilities?

Visitors with wheelchairs and scooters are always welcome. Most of the festival takes place on pavement. There may be some areas that will be more difficult to traverse depending on weather.

Do you allow animals?

Only registered service animals are permitted. This does not include emotional support pets.

Is the Lantern Light Festival for children?

LumiNight is for everyone, but children will love seeing these beautiful lanterns and learning about animals from all over the world above land and below water!

Do you offer group discounts?

Yes! Groups of 20 or more can get in for $15 per person (plus fees). We strongly recommend purchasing in advance, but you can buy on site if your entire group is present for entry and there are enough slots available.

COVID symptom Disclosure

– Temperature checks and health screening will be administered to all attendees at the entrance gate prior to entering the event area.
– Based on CDC guidelines temperatures over 100.4 will not be permitted entry.
– Attendees will be asked if they have any symptoms prior to entering the event.
– If attendees are experiencing any symptoms, they will not be allowed entry and offered to reschedule for a different date or offered a refund.

CDC Symptoms Guidelines
People with COVID-19 have had a wide range of symptoms reported ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

People with these symptoms may have COVID-19:
– Fever or chills
– Cough
– Shortness of breath or difficulty breathing
– Fatigue
– Muscle or body aches
– Headache
– New loss of taste or smell
– Sore throat
– Congestion or runny nose
– Nausea or vomiting
– Diarrhea

(This list does not include all possible symptoms.)

What measures are you taking to prevent the spread of COVID?

We are committed to the safety of our attendees and staff. We have implemented the following standards and rules to make your experience as safe and enjoyable as possible.
– Masks are required to be worn properly at all times throughout the event except when eating or drinking at a table. Masks available upon request.
– Social Distancing standards will be enforced throughout the event area.
– General health screening and temperature checks of all attendees and staff before entering the event area.
– Hand Sanitizer Station positioned throughout the event area.
– Frequent thorough sanitization of high contact areas and restrooms.
– Tables and chairs sanitized after each use.
– Limiting capacity to allow for safe social distancing
– No Smoking in the event area

Is this an indoor or outdoor event?

This is an outdoor event, open rain or shine unless for extreme weather conditions. For your safety, attractions may close or entry may be restricted during a thunderstorm and will resume as conditions improve. The lanterns are weather resistant. Please check current weather conditions prior to your visit and dress appropriately. Comfortable footwear is recommended.

Do I need to print my digital tickets?

You can either print your tickets at home or show them to us on your phone!

What does my ticket include?

Admission includes viewing all of the amazing lantern displays, access to our Infinity Zone rooms, the AR App, and the Forest of One Million Lights.

Tickets do not include merchandise, food, beverages, train rides, ice rink, or amusement rides.

I purchased a ticket but did not receive confirmation. What do I do?

An email confirming your purchase should arrive within 30 minutes of payment. Check your junk folder for an email from The Strat.

If not, please contact the Box Office directly at 702 383-5210.

Is there an ATM at the Festival?

There are several ATMs in The Strat lobby, but no ATMS on event site.

Can I touch the lanterns?

Buddy, they won’t even let ME touch the lanterns so, no.

LumiNight ™ PRIVACY POLICY

Luminight has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: luminightlanterns.com. If at any time you find this privacy policy unacceptable, you must immediately leave this website.

We respect your privacy. Any information we collect from you, including your email address, will simply be used to send you the information you have requested. We will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our email list.

 

Information Gathering

We use your IP address to help diagnose problems with our server and to administer our website by (1) identifying which parts of our site are most heavily used (2) to tailor site content to user needs and (3) to generate aggregate statistical reports. We do not link IP addresses to anything personally identifiable. This means that user sessions will be tracked, but the users will remain anonymous.

You need not provide Luminight with personally identifying information (e.g., name, telephone number, email address, city and/or state of residence) as a condition of using our site. However, your failure to provide certain personally identifying information when asked will prevent certain features of the website from functioning or will prevent Luminight from effectively responding to certain of your requests. The website will collect only that personally identifying information that you affirmatively provide in response to a direct request.

 

Google Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve our website. Google Analytics collects only the IP address assigned to your browser on the date of your visit, instead of your name or other identifying information. We do not combine the information collected through the use of Google Analytics with any personally identifiable information. Although Google Analytics plants a “cookie” on your web browser to identify you as a unique user the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing your return visits to this site by disabling cookies on your browser. Please refer to your browser settings for additional information on disabling cookies or visit Google Analytics’ currently available opt-outs for the web.

 

Third Party Sites

Links within our site may connect to external sites outside of our domain as a convenience to you. If you use these links, you will leave Luminightlanterns.com site. We are not responsible for the privacy practices or the content of such websites, and do not make any representations about them. Before visiting or providing personally identifying information to any third-party website, you should review its privacy policy and practices, and should take those steps necessary to, in your discretion, protect your privacy.

© 2021 LumiNight™ All Rights Reserved

Contact

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Presented by Special Entertainment Events, Inc., Los Angeles, California

© 2021 LumiNight™ | All Rights Reserved